Customer Service

  • Shipping & Delivery

    We currently accept online orders from the United States. Shipping details and tracking information will be delivered by email within 1-2 business days. Important: Depending on your ship-to location, certain locations may require additional time in transit depending upon your delivery schedule.

    We ship via United States Postal Service (USPS), United Parcel Service (UPS), or FedEx.

    Holiday Seasons. Due to holiday rush and shipping carrier delay, delivery may take longer than expected. 

    Please check back with us periodically for any updates regarding our shipping policies.

    International shipments are available upon your confirmation of freight charge. Purchase options are available to Canada, Australia, and United Kingdom. 
    Canada Flat Rate:   $19.50 per pair
    Australia Flat Rate:  $29.00 per pair
    United Kingdom Flat Rate:   $27.50 per pair

    If you need assistance to ship to other countries, please contact us.

    International Duties/Taxes: Customers are responsible to pay duties accordingly. Duties and taxes are enclosed into your purchase. Please note we do not refund duties and taxes.

    Australia Consumers: No duties required for purchasing under $500. 

    **Free Shipping: All free shipping are only valid to residents of the contiguous United States, excludes Hawaii and Alaska.

    Question? Please e-mail us at 

  • Privacy & Security

    Security Guarantee

    We guarantee that every transaction with will be 100% safe. This means you pay nothing if any unauthorized charges are applied to your credit card as a result of shopping with us. Our secure server software (SSL) is the industry standard and one of the best ways to secure commerce transactions. 

    Our secure server software (SSL) is the industry standard and one of the best ways to secure commerce transactions.  SSL encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the internet. Independent third parties scan daily to ensure security and certify our website is PCI compliant.

    Collecting Information

    Throughout your shopping experience, we may ask you to provide certain contact information about yourself such as your name, shipping/billing address, telephone number, email address, credit card information, and other information.  We also maintain a record of your product purchases.  The information can be gathered when you register or update your online account, log-in, place an order, make a customer service inquiry, opt-in to receive our emails, shop online, request a catalog, or participate in a sweepstakes, contest, promotion or survey.  Most of the personal information we receive comes directly from users who register at

    We also automatically collect some information when you use our website.  We log your IP address when you place an order.  All of this information is collected and used only as aggregate information; that is, it is entered into our database, where we can use it to generate reports on our users, but not individual reports that identify you personally.  We do not sell your information to third party companies.

  • Returns & Replacements

    We hope you love what you order.  But in case you don’tperhaps it’s a little too big, too small, or the style just isn’t you, please sent the boots back for a refund.

    Merchandise may be returned for a refund to your credit card within 30 days of purchase date. Products must be in the condition you received them and in the original shoe box with all tags attached. Customer is responsible for shipping the boots back. All products should be shipped via insured parcel; we will not be responsible for products during shipment from the customer to our warranty department. To ensure timely processing, please include return form with the item. Your shipping fee will be deducted from the refund amount.

    Exchanges: To expedite the exchange process, please re-order your preferred size and return the ill-fitted pair for a refund.

    International customers requesting to return or exchange for different size will be responsible for additional shipping charges.

    All orders placed on are shipped with a packing slip and a return form.  On this return form, please complete all required fields, indicate the reason for your return and enclose it with the item in the original packaging.

    Address your package to: 
    Golden Fox Footwear 
    WE-Returns Department 
    301 South Dupont Ave 
    Ontario CA 91761 USA

    Once we have received your return, please allow 7-14 business days for processing your return.

    Final Sale: Items marked Final Sale may not be returned or exchanged.

    Special Promotional Deals are final sale and not allowed for returns or sizing exchanges.

  • Ordering

    If you have any questions about your order, please e-mail us at

  • Payment, Pricing & Promotions

    Should any unauthorized use of your credit card happened through no fault of your own from purchases made at while using the secure server, we will cover this liability. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with that company’s reporting rules and procedures.

    We honor our promotions.

    **Special Promotional Deals are final sale and not allowed for returns or sizing exchanges. 

  • Viewing Orders

    Login using your account ID to view your orders.

    You can also check your order status here.

  • Updating Account Information

    Login to update your account information. You can also track your order here.